Acceptable Use Policy

Last updated: 17 March 2026

1. Introduction

This Acceptable Use Policy sets out the rules for using the Direct EPC website and services. By accessing or using our platform, you agree to comply with this policy. We reserve the right to suspend or terminate access for any user who violates these terms.

2. Permitted Use

You may use the Direct EPC platform to:

  • Book EPC assessments for properties you own or are authorised to manage
  • View and manage your bookings, appointments, and certificates
  • Communicate with our team regarding your orders
  • Access your EPC certificates and related documents

3. Prohibited Conduct

When using our platform, you must not:

  • Provide false, misleading, or inaccurate information about yourself or the property
  • Use the platform for any unlawful purpose or in connection with any criminal activity
  • Attempt to gain unauthorised access to our systems, user accounts, or data
  • Interfere with or disrupt the operation of the website or its underlying infrastructure
  • Use automated tools, bots, or scrapers to access the website without our written permission
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Upload or transmit viruses, malware, or any other harmful code
  • Harass, abuse, or threaten our staff, assessors, or other users
  • Use the platform to send unsolicited communications or spam

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must:

  • Keep your password secure and not share it with others
  • Notify us immediately if you suspect any unauthorised use of your account
  • Not create multiple accounts for the same person

5. Property Access and Safety

When an assessor visits your property, you agree to:

  • Ensure the property is safe and accessible for the assessment
  • Restrain or remove any pets that may pose a risk to the assessor
  • Inform the assessor of any hazards (e.g., asbestos, unstable structures)
  • Ensure a responsible adult (18+) is present during the assessment

6. Enforcement

If we determine that you have breached this Acceptable Use Policy, we may take any or all of the following actions:

  • Issue a warning
  • Temporarily or permanently suspend your account
  • Cancel any pending bookings
  • Refuse to provide future services
  • Report the matter to law enforcement where appropriate

7. Changes to This Policy

We may update this Acceptable Use Policy at any time. Changes will be posted on this page with an updated date.

8. Contact Us

If you have any questions about this policy, please contact us at info@directepc.co.uk or call 0800 123 4567.