Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Direct EPC website and services. By booking an Energy Performance Certificate (EPC) assessment through our platform, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please do not use our services.

Direct EPC is a platform that connects property owners and landlords with accredited Domestic Energy Assessors (DEAs) for the purpose of producing Energy Performance Certificates as required under The Energy Performance of Buildings (England and Wales) Regulations 2012.

2. Our Services

Direct EPC provides the following services:

• Online booking of EPC assessments for domestic properties across England and Wales
• Coordination of qualified, accredited energy assessors to attend your property
• Delivery of a valid EPC certificate, lodged on the official EPC register
• Customer support throughout the assessment process

3. Booking and Payment

When you place a booking through our website, you are making an offer to purchase our services at the price displayed. All prices are inclusive of VAT where applicable. Payment is taken at the time of booking via our secure payment processor, Stripe. Your booking is confirmed once payment has been successfully processed and you receive a confirmation email with your reference number.

By completing a booking, you confirm that:

• You are the property owner, landlord, or an authorised agent acting on their behalf
• The property details provided are accurate and complete
• You have the authority to grant access to the property for the assessment
• You are at least 18 years of age

4. The Assessment Process

Once your booking is confirmed, we will assign a qualified energy assessor to your property. The assessor will contact you to arrange a convenient appointment time. During the assessment, the assessor will need access to all rooms and areas of the property, including loft spaces where safely accessible.

You or a representative over the age of 18 must be present at the property during the assessment. The assessment typically takes between 30 and 60 minutes, depending on the size and complexity of the property.

5. EPC Certificate Delivery

Following a successful assessment, your EPC certificate will be lodged on the official government EPC register within 24 hours in most cases. You will receive notification once your certificate is available, along with instructions on how to access it online. The EPC is valid for 10 years from the date of issue.

6. Access and Cooperation

You agree to provide safe and reasonable access to the property at the agreed appointment time. If the assessor is unable to gain access or complete the assessment due to circumstances within your control (e.g., no one present, unsafe conditions, restricted access to key areas), a rebooking fee may apply.

7. Cancellation and Refunds

Please refer to our separate Refund Policy for full details on cancellations, refunds, and rebooking.

8. Limitation of Liability

Direct EPC acts as an intermediary between you and the energy assessor. While we take reasonable steps to ensure all assessors are properly qualified and accredited, the EPC rating and recommendations are produced independently by the assessor in accordance with the Standard Assessment Procedure (SAP) methodology.

To the fullest extent permitted by law, Direct EPC shall not be liable for any indirect, incidental, or consequential losses arising from the use of our services.

9. Intellectual Property

All content on the Direct EPC website, including text, graphics, logos, and software, is the property of Direct EPC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

10. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@directepc.co.uk or call us on 0800 123 4567.